1. Introduction
These Terms & Conditions (“Terms”) govern your use of services provided by Koskosan Pty Ltd (“we”, “us”, or “our”). By accessing our website or using our services, you agree to be bound by these Terms.
2. Nature of Our Services
Koskosan Pty Ltd provides relocation assistance, accommodation search support, and related services. We act as an intermediarybetween users and third-party providers, including landlords, property managers, and service partners. We do not own, manage, or control properties listed or recommended.
3. Eligibility
By using our services, you confirm that:
- You are at least 18 years old, or
- You have consent from a parent or legal guardian
4. User Responsibilities
You agree to:
- Provide accurate and complete information
- Not misuse our services or platform
- Communicate honestly with our consultants
- Review and verify all property details independently
You are responsible for your final decisions regarding property selection and agreements.
5. Booking and Consultation
Users may:
- Submit inquiries through our website
- Book consultations via Calendly
- Communicate with consultants via email or WhatsApp
We do not guarantee availability of any consultant or time slot.
6. Service Fees
Service fees:
- Will be communicated before confirmation
- May vary depending on the service selected
- Must be paid in full before service delivery (unless otherwise agreed)
All payments are final unless explicitly stated otherwise.
7. No Guarantee of Outcomes
We do not guarantee:
- Successful property placement
- Availability of specific properties
- Approval by landlords or property providers
All decisions are subject to third-party approval.
8. Third-Party Services
We may introduce you to third-party providers, including:
- Property owners and landlords
- Cleaning or relocation service providers
We are not responsible for:
- The quality, safety, or legality of third-party services
- Any disputes between you and third parties
You engage third parties at your own risk.
9. Property Information Disclaimer
Property listings and recommendations are provided for general guidance only.
We do not guarantee:
- Accuracy of listings
- Availability
- Condition of properties
Users must conduct their own due diligence before committing.
10. Communication Channels
You acknowledge that communication may occur through third-party platforms such as WhatsApp.
We are not responsible for:
- Delays, data loss, or security issues arising from these platforms
- Any communication conducted outside our official systems
11. Limitation of Liability
To the maximum extent permitted by law, Koskosan Pty Ltd is not liable for:
- Any indirect, incidental, or consequential damages
- Loss of opportunity, income, or data
- Actions or omissions of third-party providers
Our total liability, if any, is limited to the amount you paid for our services.
12. Refund Policy
Unless otherwise stated:
- All service fees are non-refundable
- Refunds, if granted, are at our sole discretion
13. Cancellations
We reserve the right to:
- Refuse or cancel services at our discretion
- Reschedule consultations if necessary
Users may request cancellation, but refunds are not guaranteed.
14. Data and Privacy
Your use of our services is also governed by our Privacy Policy. We collect and process personal data in accordance with applicable laws and our stated practices.
15. Intellectual Property
All content on our website, including text, branding, and materials, is owned by Koskosan Pty Ltd. You may not copy, reproduce, or distribute content without permission.
16. Changes to Services
We reserve the right to:
- Modify or discontinue services
- Update pricing
- Change service scope
At any time without prior notice.
17. Governing Law
These Terms are governed by the laws of Australia.
18. Contact
Email: hello@koskosan.com.au
