1. Introduction
Koskosan Pty Ltd (“we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. It is designed to comply with applicable data protection laws, including the Australian Privacy Act 1988 (Cth)and, where applicable, the General Data Protection Regulation (GDPR).
2. Data Controller
- Entity: Koskosan Pty Ltd
- Jurisdiction: Australia
- Contact: hello@koskosan.com.au
For the purposes of GDPR, Koskosan Pty Ltd acts as the data controller of your personal data.
3. Scope of Services
We provide relocation, accommodation, and related support services to users globally, including individuals located in the European Economic Area (EEA).
4. Categories of Personal Data Collected
We may collect and process the following categories of personal data:
- Identity & Contact Data: Full name, email address, phone number, nationality
- Identification Data: Passport or identification documents, visa or student-related documents
- Service & Transaction Data: Property preferences, booking details
- Communication Data: Emails, WhatsApp messages, Calendly consultations
- Technical & Usage Data: IP address, browser/device info, website interactions, cookies
5. Legal Basis for Processing (GDPR)
We process personal data based on the following legal grounds:
- Contractual Necessity - to provide services you request
- Legitimate Interests - to operate, improve, and grow our business
- Consent - for marketing communications and certain tracking technologies
- Legal Obligations - where required by law
6. How We Collect Data
We collect personal data through:
- Website forms and service inquiries
- Scheduling tools (Calendly)
- CRM systems (Monday.com)
- Messaging platforms (WhatsApp)
- Analytics and tracking tools (Google Analytics, advertising pixels)
7. Purposes of Data Processing
We use personal data to:
- Deliver relocation and accommodation services
- Match users with properties and service providers
- Communicate and manage inquiries or bookings
- Improve our services and website performance
- Conduct marketing and remarketing (where permitted)
- Comply with legal obligations
8. Data Sharing and Disclosure
We may share personal data with:
- Property providers, landlords, and service partners
- Internal personnel (e.g. sales consultants)
- Third-party platforms including Monday.com, Calendly, and WhatsApp
- Analytics and marketing providers
- Legal or regulatory authorities when required
We do not sell personal data.
9. International Data Transfers
Due to the global nature of our operations and use of third-party providers, personal data may be transferred and stored outside your country of residence, including outside the EEA. Where applicable, we rely on appropriate safeguards such as:
- Standard contractual clauses
- Reputable third-party providers with established security frameworks
10. Data Retention
We retain personal data only for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal and regulatory obligations
- Resolve disputes and enforce agreements
Retention periods may vary depending on the nature of the data and business requirements. We do not guarantee automatic deletion after a fixed timeframe but take reasonable steps to avoid retaining data longer than necessary.
11. Data Security
We implement reasonable administrative, technical, and organizational measures to protect personal data. However, no transmission or storage system can be guaranteed to be 100% secure.
12. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience and support analytics and marketing.
Cookies Used:
- Session cookies
- Property-related cookies
- WordPress cookies
- Outgrow cookies
- Calendly cookies
Local Storage:
- User profile info
- Session identifiers
- Security data
Third-Party Tools:
- Google Analytics
- Advertising pixels
- Google reCAPTCHA
Where required (e.g. GDPR), users may be asked to provide consent before non-essential cookies are used.
13. Your Rights (GDPR)
If you are located in the EEA, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure (“right to be forgotten”)
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
To exercise your rights, contact: hello@koskosan.com.au
14. Third-Party Platforms
When you interact through third-party platforms (such as WhatsApp), your data may also be subject to their respective privacy policies. We are not responsible for how these third parties handle your data.
15. Children’s Privacy
We may provide services to users under 18. Where required, consent from a parent or legal guardian may be necessary.
16. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be published on this page with the revised effective date.
17. Contact
For any privacy-related inquiries:
Email: hello@koskosan.com.au
